Production ReadyCase Study // erp-client
ERP
Client Portal
A role-based ERP client portal with ticket queue handling, AI-assisted chat, knowledge upload, and user/admin management.
TL;DR / Executive Summary
- A client-facing portal designed to manage ticket queues and support workflows.
- Features role-based access, real-time ticket updates, and an embedded knowledge base.
- Developed using React, Next.js, and Zustand for highly responsive client-side state.
Key Features
- Role-based modules for Admin, HR, and User
- Ticket queue management with response workflow
- Raise ticket and recent ticket tracking
- Knowledge upload module for support content
- Secure login/signup and invite-based onboarding
- Realtime-ready architecture with websocket support
- Responsive dashboard layout with mobile sidebar
- Form validation and API integration across flows
Solution Provided
- Delivered a single ERP-facing client portal that streamlines support, communication, and documentation workflows.
- Reduced response friction with structured ticket queues, role-aware access, and consistent issue tracking.
- Created a scalable base for AI-assisted support and real-time collaboration without splitting teams across tools.
My Contributions
- Built modular Next.js App Router architecture
- Implemented auth flow, protected layouts, and role routing
- Developed ticketing, chat, and knowledge upload features
- Integrated API layer using Axios + SWR and state with Zustand
Tech Stack
Next.jsTypeScriptReactTailwind CSSSWRZustandAxiosZod
Metrics
3
Role-Based Portals
8+
Core Workflow Modules
Next.js 16
Modern App Stack
Type-Safe
Validation & API Layer